Insight Market Research logo

Improving the

Customer Experience

Passionate about

Customer Service

Working together

To make a Difference

Who we are

Insight Market Research Ltd has been successfully helping companies improve their customer service for over 25 years.

Insight Market Research was founded in 1991, and were pioneers of covert Video Mystery Shopping to companies in the UK. Since then we have worked with clients linked to virtually every significant market sector and we now have many of the country’s largest retailers and service providers amongst our satisfied client base.

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Limited Special Offer

To celebrate the launch of our new look website and new corporate branding we are going to be running some extremely exciting special offers over the next couple of months, so be sure to sign up to our newsletter or request a quote to ensure you don’t miss out on these fantastic deals.

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New Logo, New Website

Insight Market Research are extremely excited to announce and showcase our NEW look website and NEW Logo.

You will now see from our website and social media that there’s a NEW logo for the Insight Market Research brand. We thought it was time for a more contemporary look for the business, reflecting our ongoing focus on value, customer service and to celebrate our continuous growth over the past 25 years.

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What we offer

Here at Insight Market Research we offer a wide range of bespoke products and services that will help and support your business in a positive way.

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It’s important to us that our programme is innovative and gives real tangible results to work with and Insight Market Research has given us clear insight into the service we provide to our customers. This has led to big improvements in the execution of our service and the training we provide to our teams. They are extremely professional and have helped us through the development of a highly rewarding Mystery Shopping programme. I would have no hesitation in recommending Insight Market Research to any business looking to run a tailored mystery shopping programme.
Head of Retail, GANT

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