About Us | Insight Market Research | Mystery Shopping
… “the detailed research, its analysis and the professionalism of the presentation of the results made a compelling case for us to implement changes within our retailing operation”…..
A Large Group of Computer Retailers
Insight Market Research was founded in 1991, and at that time were pioneers of covert video mystery shopping, using hidden cameras to carry out customer research for our clients. We have worked with companies linked to virtually every significant market sector and we now have many of the country’s largest retailers and service providers amongst our satisfied client base.
Our business philosophy is built around delivering output of the highest quality and we have developed an extensive team of highly experienced staff and customer service experts. Our on going investment in technology also means we are committed to continuous improvement of the services we offer to our clients.
By working in close partnership with our clients, we are able to provide the depth of insight, advice and support needed to bring about change.
We operate in many other related areas of customer service development such as, Telephone Mystery Shopping and Test Calls, Website Testing, Surveys and Standards Auditing.
We also have an in-house Consultancy team which can analyse and implement any changes needed to general sales methodology or system processes, a Recruitment team that will resolve any staffing issues, and a Training team that will help rectify any key areas identified for improvement.