Mystery Shopping | Case Studies
High Street Retail Group
A retail group approached us for their help. They had over 160 stores, under several different fascias as well as outlet stores. Their approach to customer satisfaction was based on providing excellent value for money products...
Motor Retailers
The retail motor industry was one of the first major retailers to embrace the introduction of covert video research after many years of relying solely on ‘tick box’ research to measure the levels of customer service...
Mobile Telephone Retail Chain
We were approached by an expanding independent mobile phone group who were looking to ensure the consistency of levels of customer service in order to increase their customer base...