Here at Insight Market Research we offer a wide range of bespoke products and services that will help and support your business in a positive way.
We have worked in the Mystery Shopping industry for over 20 years, we know it and we love it. We have a passion for not only great service but exceptional customer service. We enjoy what we do and are driven to help you succeed in your goals. We have a “can do” and “make it happen” attitude and instil this culture into all our shoppers and administration team. Together we get it done and deliver a first class service every time.
We believe there are two main things you can measure that will help you improve your business. One is how your existing customers feel about you; and the other is how well you are executing the things you know drive customer experience. Together, you get a clear picture of the actions you need to take to stay on top. Here at Insight Market Research we can help you develop a bespoke programme to help improve every level of the customer experience and often let you view things in a new light.
But for us it is more than just collecting data. You need to make sure you are measuring the right things in the right ways. The methodology has to be sound, and the data has to be clear and interpreted correctly.
We will support you at every step of the way from, simple effective data collection, to helping you create a comprehensive strategy for creating experiences that capture the hearts and minds of your customers and give you a real insight in to what is happening within your business.