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Improving the

Customer Experience

Passionate about

Customer Service

Working together

To make a Difference

What we offer

Here at Insight Market Research we offer a wide range of bespoke products and services that will help and support your business in a positive way.

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Client Testimonials

It’s important to us that our programme is innovative and gives real tangible results to work with. Insight Market Research has given us clear insight into the experience we provide which has led to big improvements in the execution of our service. They are extremely professional and I would have no hesitation in recommending them to any business looking to run a tailored mystery shopping programme.
Head of Retail, GANT
Insight Market Research turned around our project in an extremely short timescale and at short notice, ultimately providing us with invaluable feedback that has provided us a platform from which we are able to further enhance our customer experience proposition. I would not hesitate to recommend Insight for their professional and efficient service.
Head of Retail Operations, Oldrids & Co Ltd
The Insight Market Research team bring fresh insights, critical thinking and deep understanding to a complex and challenging aspect of our business.
Global Brand Manager, LEGO
We approached Insight Market Research regarding mystery shopping our entire network of branches. The quality of the service they provide has always been first class. I would have no hesitation in recommending them to anyone requiring a cost effective and flexible MS provider.
National Rental Manager, Enterprise Rent-a-Car

Who we work with...

We help many of the best known brands in the world improve and monitor their customer experience.

H & T Lego Enterprise TM Lewin Blacks out door group
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Who we are

Insight Market Research Ltd has been successfully helping companies improve their customer service for over 30 years.

Insight Market Research was founded in 1991, and were pioneers of covert Video Mystery Shopping to companies in the UK. Since then we have worked with clients linked to virtually every significant market sector and we now have many of the country’s largest retailers and service providers amongst our satisfied client base.

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