It’s important to us that our programme is innovative and gives real tangible results to work with. Insight Market Research has given us clear insight into the experience we provide which has led to big improvements in the execution of our service. They are extremely professional and I would have no hesitation in recommending them to any business looking to run a tailored mystery shopping programme.

Insight Market Research turned around our project in an extremely short timescale and at short notice, ultimately providing us with invaluable feedback that has provided us a platform from which we are able to further enhance our customer experience proposition. I would not hesitate to recommend Insight for their professional and efficient service.

The Insight Market Research team bring fresh insights, critical thinking and deep understanding to a complex and challenging aspect of our business.

We approached Insight Market Research regarding mystery shopping our entire network of branches. The quality of the service they provide has always been first class. I would have no hesitation in recommending them to anyone requiring a cost effective and flexible MS provider.